Refund & Returns Policy

Grammymorgan Store Policies

Personalized Gifts Made with Love

Effective Date: October 8, 2026

 

Changes and Cancellations

We understand that mistakes happen.

If you need to change or cancel an order, please contact Grammymorgan as soon as possible.

Because personalized mugs may enter production shortly after an order is submitted, we cannot guarantee that changes or cancellations will be possible.

Once production has begun, orders generally cannot be changed or canceled.

If we are able to cancel an order before production begins, we will issue a refund for the canceled items.

 

Returns and Refunds

Every Grammymorgan mug is personalized and made specifically for its purchaser.

Because of the customized nature of our products, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or customer personalization mistakes.

However, we want every customer to receive the product they ordered.

If your mug arrives damaged, defective, or materially different from what you ordered because of a production error, please contact us within 30 days of receiving your order.

We will review the issue and arrange an appropriate replacement or refund when the problem is confirmed.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

 

Damaged, Defective, or Incorrect Products

If your mug arrives broken, damaged, defective, or incorrectly printed, please contact us promptly.

Include the following information:

  • Your name and order number

  • A brief description of the problem

  • A clear photograph of the damaged or incorrect product

  • A photograph of the packaging if it was damaged during delivery

We will review your request and work toward a fair resolution.

When a manufacturing or fulfillment error is confirmed, Grammymorgan will provide a replacement or refund at no additional cost to you.

You will not be required to return a damaged product unless we specifically request it and provide return instructions.

 

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